Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions.
What is the typical shipping time for a UGREEN NAS unit?
Standard shipping usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
Do UGREEN NAS devices come with pre-installed hard drives?
Most of our NAS models are sold as 'diskless' enclosures to allow users to choose their own storage capacity, but we also offer bundled kits that include NAS-grade hard drives.
What is your return policy for electronic hardware?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Does the UGREEN NAS support both HDD and SSD drives?
Yes, our NAS systems are designed to be compatible with both 3.5-inch SATA HDDs and 2.5-inch SATA SSDs, with select models also supporting M.2 NVMe slots for caching.
What kind of warranty is provided with my purchase?
All UGREEN NAS hardware comes with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.